Call centre agent

Call centre agent से कर बैठी प्यार,मोबाइल बैलेंस मिला अपार

Call centre agent Poem

एक लड़की थी दीवानी-सी…
CSO पर वो मरा करती थी…
कुछ पूछना था शायद उसको,
अक्सर कॉल सेन्टर में कॉल किया करती थी,
जब-जब भी कॉल करती थी,
बस यही सवाल पूछा करती थी,
मेरी DT क्यूँ नहीं बजती है ?
और हम CSO भी हाजिर जवाब होकर,
Empathetically तुरंत यही कहा करते थे…
बिलकुल चेक कर लेते है,
पर जानकारी देने से पहले…
क्या आपका नाम और नंबर जान सकते है ?
थोड़ा शरमाकर,अपने लब्जों को जमाकर,
कभी नाम अपना रानी, तो कभी नंदनी बताती थी,
और कभी-कभी तो call डिसकनेक्ट कर दिया करती थी |
एक लड़की थी दीवानी-सी…
CSO पर वो मरा करती थी…
अपने घरवालों से बच-बच के,
कभी Missed Call तो कभी SMS किया करती थी,
जाने क्या चाहती थी CSO (कस्टमर सर्विस ऑफिसर) से ?
अक्सर अपनी मधुर और सुरीली आवाज से,
CSO का मन मोह लिया करती थी,
उसकी आवाज से Agents अक्सर,
यूँ casually fell in voice हो जाया करते थे,
और मानक AHT(एवरेज हैंडलिंग टाइम) को भूलकर,
लम्बी-चौड़ी भरपूर जानकारी दिया करते थे,
बड़े प्यार से एक नहीं, दो नहीं,
बल्कि तीन-तीन बार पूछा करते थे,
मेडम अन्य कोई जानकारी ???
CSO से बतिया के मेडम भी…
फूल सी खिल जाया करती थी,
और 24*7 फ्री सेवा का लाभ यूँ लिया करती थी |
एक लड़की थी दीवानी-सी…
CSO पर वो मरा करती थी…
हम CSO भी बड़े दिलवाले होते थे,
Product छोड़कर प्यार भरी बाते किया करते थे,
जब-जब भी लड़की का Call आता तो…
उसे GPRS OTA सेटिंग की तरह…
बातों-बातों में सेट कर लिया करते थे,
और Full Customer Satisfaction  के साथ,
दी गई जानकारी से आप संतुष्ट है ?
पूछकर अपना Call ख़त्म किया करते थे |

“Mohabbatein Based Poem – Ek Ladki Thi Deewani Si”

इस विडियो को देखकर आपकी हंसी  छुट जायेगी 


  1. Can I simply say what a relief to find a person that actually knows what they’re talking about on the net. You certainly understand how to bring an issue to light and make it important. More and more people have to read this and understand this side of the story. I was surprised that you aren’t more popular since you certainly have the gift.

  2. Wow that was strange. I just wrote an extremely long comment but after I clicked submit my comment didn’t show up. Grrrr… well I’m not writing all that over again. Anyways, just wanted to say great blog!

  3. Useful info. Fortunate me I found your site by chance, and I am surprised why this coincidence did not happened in advance! I bookmarked it.

  4. I have been surfing online more than three hours these days, yet I never found any interesting article like yours. It’s lovely worth enough for me. In my opinion, if all webmasters and bloggers made good content as you did, the net will be much more useful than ever before.

  5. Hi, i think that i saw you visited my weblog so i came to return the favor.I am trying to find things to improve my website!I suppose its ok to use some of your ideas!!

  6. I really like what you guys are usually up too. This type of clever work and coverage! Keep up the excellent works guys I’ve added you guys to blogroll.

  7. I am extremely inspired with your writing talents and alsowell as with the format in your blog. Is this a paid subject or did you customize it yourself? Either way stay up the nice quality writing, it’s rare to see a nice blog like this one nowadays..

  8. hey there and thank you for your information I’ve definitely picked up anything new from right here. I did however expertise some technical issues using this web site, since I experienced to reload the site many times previous to I could get it to load properly. I had been wondering if your web hosting is OK? Not that I am complaining, but sluggish loading instances times will often affect your placement in google and can damage your quality score if advertising and marketing with Adwords. Anyway I’m adding this RSS to my e-mail and can look out for a lot more of your respective interesting content. Make sure you update this again soon.

  9. Wonderful goods from you, man. I’ve take into account your stuff prior to and you’re simply too magnificent. I really like what you’ve obtained here, really like what you’re stating and the best way in which you assert it. You make it entertaining and you still take care of to stay it smart. I cant wait to read far more from you. This is actually a wonderful website.

  10. It is appropriate time to make some plans for the future and it is time to be happy. I have read this post and if I could I want to suggest you few interesting things or suggestions. Perhaps you could write next articles referring to this article. I wish to read more things about it!

Leave a Reply

Your email address will not be published. Required fields are marked *