Call centre agent

Call centre agent से कर बैठी प्यार,मोबाइल बैलेंस मिला अपार

Call centre agent Poem

एक लड़की थी दीवानी-सी…
CSO पर वो मरा करती थी…
कुछ पूछना था शायद उसको,
अक्सर कॉल सेन्टर में कॉल किया करती थी,
जब-जब भी कॉल करती थी,
बस यही सवाल पूछा करती थी,
मेरी DT क्यूँ नहीं बजती है ?
और हम CSO भी हाजिर जवाब होकर,
Empathetically तुरंत यही कहा करते थे…
बिलकुल चेक कर लेते है,
पर जानकारी देने से पहले…
क्या आपका नाम और नंबर जान सकते है ?
थोड़ा शरमाकर,अपने लब्जों को जमाकर,
कभी नाम अपना रानी, तो कभी नंदनी बताती थी,
और कभी-कभी तो call डिसकनेक्ट कर दिया करती थी |
 
एक लड़की थी दीवानी-सी…
CSO पर वो मरा करती थी…
चोरी-चोरी,चुपके-चुपके,
अपने घरवालों से बच-बच के,
कभी Missed Call तो कभी SMS किया करती थी,
जाने क्या चाहती थी CSO (कस्टमर सर्विस ऑफिसर) से ?
अक्सर अपनी मधुर और सुरीली आवाज से,
CSO का मन मोह लिया करती थी,
उसकी आवाज से Agents अक्सर,
यूँ casually fell in voice हो जाया करते थे,
और मानक AHT(एवरेज हैंडलिंग टाइम) को भूलकर,
लम्बी-चौड़ी भरपूर जानकारी दिया करते थे,
बड़े प्यार से एक नहीं, दो नहीं,
बल्कि तीन-तीन बार पूछा करते थे,
मेडम अन्य कोई जानकारी ???
CSO से बतिया के मेडम भी…
फूल सी खिल जाया करती थी,
और 24*7 फ्री सेवा का लाभ यूँ लिया करती थी |
 
एक लड़की थी दीवानी-सी…
CSO पर वो मरा करती थी…
हम CSO भी बड़े दिलवाले होते थे,
Product छोड़कर प्यार भरी बाते किया करते थे,
जब-जब भी लड़की का Call आता तो…
उसे GPRS OTA सेटिंग की तरह…
बातों-बातों में सेट कर लिया करते थे,
और Full Customer Satisfaction  के साथ,
दी गई जानकारी से आप संतुष्ट है ?
पूछकर अपना Call ख़त्म किया करते थे |

“Mohabbatein Based Poem – Ek Ladki Thi Deewani Si”

इस विडियो को देखकर आपकी हंसी  छुट जायेगी 

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